@import "https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Noto+Sans+KR:wght@400;500;600;700;800&display=swap";
:root{--bg:#f7f8fa;--surface:#fff;--ink:#26332f;--muted:#8a9590;--line:#e8ece9;--green:#277d5b;--green-dark:#165a40;--soft:#eff7f1;--nav:#172d27;--amber:#b58b40}*{box-sizing:border-box}body{color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased;margin:0;font-family:DM Sans,Noto Sans KR,sans-serif;font-size:13px}button,input,textarea,select{font:inherit}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button{cursor:pointer;transition:background .15s,color .15s,box-shadow .15s}button:disabled{cursor:not-allowed;opacity:.45}button:focus-visible,a:focus-visible{outline-offset:3px;outline:3px solid #74b597}a{color:inherit;text-decoration:none}input,textarea,select{color:var(--ink);background:#fff;border:1px solid #dfe5e1;border-radius:7px;outline:none}input:focus,textarea:focus,select:focus{border-color:#62a589;box-shadow:0 0 0 3px #277d5b0d}input,select{padding:11px 12px}textarea{resize:vertical;padding:12px;line-height:1.9}input::placeholder,textarea::placeholder{color:#a4aca7}h1,h2,h3,h4,p{margin:0}button svg{flex-shrink:0}small{font-size:11px}label{flex-direction:column;gap:8px;margin-bottom:18px;font-size:12px;font-weight:600;display:flex}label small{color:var(--muted);font-weight:400}form>p{margin-bottom:18px}.primary,.secondary{white-space:nowrap;border-radius:7px;justify-content:center;align-items:center;gap:8px;padding:11px 16px;font-size:12px;font-weight:600;display:inline-flex}.primary{background:var(--green);color:#fff;border:1px solid var(--green)}.primary:hover:not(:disabled){background:var(--green-dark);box-shadow:0 3px 8px #17402e15}.secondary{color:#516158;background:#fff;border:1px solid #dfe5e1}.secondary:hover:not(:disabled){background:#f2f6f3}.compact{padding:8px 10px;font-size:11px}.wide{width:100%}.icon-button{color:inherit;background:0 0;border:0;border-radius:5px;justify-content:center;align-items:center;padding:6px;display:inline-flex}.icon-button:hover{background:#8d9b9120}.text-button{color:#7b8981;background:0 0;border:0;justify-content:center;align-items:center;gap:5px;padding:5px;font-size:11px;display:inline-flex}.text-button:hover,.green{color:var(--green)}.muted{color:#849087;font-size:12px;line-height:1.8}.danger-text{color:#bb5243}.eyebrow{letter-spacing:1.8px;color:#8b9b91;font-size:10px;font-weight:600}.empty{color:#99a59c;text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:15px;padding:60px 20px;font-size:12px;display:flex}.boot{height:100vh;color:var(--green);justify-content:center;align-items:center;gap:10px;font-size:24px;font-weight:600;display:flex}.app-shell{min-height:100vh;display:flex}.sidebar{background:var(--nav);color:#a8b8b0;z-index:20;flex-direction:column;width:230px;padding:31px 18px 0;display:flex;position:fixed;inset:0 auto 0 0}.brand{color:#eef7f0;letter-spacing:-1px;align-items:center;gap:11px;font-size:25px;font-weight:700;display:flex}.brand-mark{color:#234c39;background:#a5d4b5;border-radius:11px;justify-content:center;align-items:center;width:36px;height:39px;display:flex;transform:rotate(-6deg)}.brand-light{color:#bed3c6;font-weight:400}.brand small{letter-spacing:1.45px;color:#90a99a;margin-top:3px;font-size:7px;display:block}.workspace{background:#213a30;border:1px solid #345046;border-radius:8px;align-items:center;gap:10px;margin:30px 0;padding:16px 11px;display:flex}.workspace-avatar{color:#e4dac1;background:#496253;border-radius:7px;place-items:center;width:33px;height:33px;font-family:serif;font-size:20px;display:grid}.workspace>div:nth-child(2){flex:1}.workspace strong{color:#e1ebe4;font-size:11px;display:block}.workspace small{color:#91a797;margin-top:4px;font-size:9px;display:block}.nav-label{color:#6b8878;letter-spacing:1.5px;margin:0 13px 13px;font-size:9px}.sidebar nav{flex-direction:column;gap:7px;display:flex}.sidebar nav button{color:#a5b9ac;text-align:left;background:0 0;border:0;border-radius:7px;align-items:center;gap:12px;padding:14px 13px;font-size:12px;display:flex}.sidebar nav button.active{color:#e8f4eb;background:#325544}.sidebar nav button:hover{background:#294837}.sidebar nav button span{flex:1}.sidebar nav b{color:#244e35;background:#a3cfae;border-radius:5px;place-items:center;min-width:22px;height:21px;font-size:10px;display:grid}.sidebar-bottom{margin-top:auto}.care-card{background:linear-gradient(130deg,#244033,#20362e);border:1px solid #385245;border-radius:9px;margin:50px 3px 25px;padding:17px 14px}.little-icon{color:#9dc3a4;margin-bottom:10px;display:block}.care-card strong{color:#d1e0d4;font-size:10px}.care-card p{color:#809f8b;margin-top:7px;font-size:10px;line-height:1.9}.care-card button{color:#b6d5bc;background:0 0;border:0;align-items:center;gap:14px;padding:15px 0 0;font-size:10px;display:flex}.profile{border-top:1px 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button{color:#86928a;background:0 0;border:0;border-bottom:2px solid #0000;align-items:center;gap:8px;padding:12px 0 15px;font-size:12px;display:flex;position:relative;bottom:-1px}.inbox-tabs button.selected{border-color:var(--green);color:var(--green);font-weight:600}.inbox-tabs button span{color:#99a199;background:#eef1ed;border-radius:4px;padding:2px 5px;font-size:10px}.inbox-tabs button.selected span{color:var(--green);background:#e5f1e7}.tabs-note{color:#98a399;align-items:center;gap:6px;margin-left:auto;font-size:9px;display:flex}.inbox-grid{border:1px solid var(--line);background:#fff;border-radius:9px 9px 0 0;grid-template-columns:280px minmax(360px,1fr) 250px;height:calc(100vh - 260px);min-height:570px;display:grid;overflow:hidden}.conversation-list{border-right:1px solid var(--line);flex-direction:column;min-height:0;display:flex}.list-tools{padding:15px 15px 0}.search{border:1px solid var(--line);color:#a8afa9;background:#fafbfa;border-radius:6px;align-items:center;padding:0 10px;display:flex}.search input{width:100%;min-width:0;box-shadow:none;background:0 0;border:0;padding:9px 8px;font-size:11px}.list-filter{color:#a2aaa4;align-items:center;gap:6px;margin:12px 0;font-size:9px;display:flex}.list-filter select{color:#748078;background:#fff;border:0;max-width:120px;padding:3px 0;font-size:10px}.list-filter>span{margin-left:auto}.list-scroll{flex:1;overflow-y:auto}.conversation-row{text-align:left;background:#fff;border:0;border-bottom:1px solid #eff1ee;width:100%;padding:17px 17px 15px;display:block;position:relative}.conversation-row.selected{background:#eff6f1}.conversation-row.selected:before{content:"";background:#4e9470;width:3px;position:absolute;top:0;bottom:0;left:0}.conversation-row:hover{background:#f6f9f5}.row-top{justify-content:space-between;align-items:center;margin-bottom:11px;display:flex}.channel{white-space:nowrap;border:1px solid #0000;border-radius:4px;align-items:center;padding:3px 5px;font-size:9px;font-weight:600;line-height:1.1;display:inline-flex}.channel.toss{color:#487ce2;background:#f0f5ff;border-color:#e8effc}.channel.coupang{color:#ca7853;background:#fcf1eb;border-color:#f6e8df}.row-top time{color:#a3ada5;font-size:8px}.row-title{align-items:center;gap:7px;margin-bottom:7px;display:flex}.row-title strong{font-size:12px;font-weight:600}.row-title i{background:#568966;border-radius:50%;width:5px;height:5px}.conversation-row h3{color:#59695f;white-space:nowrap;text-overflow:ellipsis;font-size:11px;font-weight:500;overflow:hidden}.conversation-row p{color:#96a096;white-space:nowrap;text-overflow:ellipsis;margin-top:6px;font-size:10px;overflow:hidden}.row-bottom{justify-content:space-between;align-items:center;margin-top:13px;display:flex}.row-bottom>span:first-child{color:#929f94;font-size:9px}.status{white-space:nowrap;color:#89988a;background:#f0f2ee;border-radius:4px;align-items:center;padding:4px 6px;font-size:9px;font-weight:500;display:inline-flex}.status.review_required{color:#ad9151;background:#faf4e7}.status.scheduled,.status.sending{color:#6e89b2;background:#eef3fa}.status.sent{color:#58906a;background:#eaf4ed}.status.stale,.status.failed,.status.delivery_unknown{color:#b77c5a;background:#f9eee8}.pagination{border-top:1px solid var(--line);color:#8a958d;justify-content:space-between;align-items:center;padding:8px;font-size:9px;display:flex}.pagination button{color:#8a958d;background:0 0;border:0;padding:5px 8px}.detail-placeholder{grid-column:span 2;place-items:center;display:grid}.conversation-detail{flex-direction:column;min-width:0;display:flex;overflow:hidden}.detail-header{justify-content:space-between;align-items:center;padding:20px 23px 17px;display:flex}.detail-customer{align-items:center;gap:10px;display:flex}.avatar.large{color:#8a8067;background:#f0ede5;width:37px;height:37px;font-size:13px}.detail-customer h2{align-items:center;gap:7px;font-size:13px;display:flex}.detail-customer p{color:#9aa49b;margin-top:5px;font-size:9px}.conversation-context{color:#9ba69d;background:#fafbf9;border-top:1px solid #f0f2ee;border-bottom:1px solid #f0f2ee;align-items:center;gap:12px;padding:10px 22px;font-size:9px;display:flex}.conversation-context>span{align-items:center;gap:5px;display:flex}.conversation-context>span:first-child{color:#788d7d}.holdout{margin-left:auto;color:#9e8c60!important}.messages{flex:1;min-height:130px;padding:19px 24px;overflow-y:auto}.conversation-date{text-align:center;color:#b0b6b0;margin-bottom:25px;font-size:8px}.message{max-width:89%;margin-bottom:23px}.message-meta{color:#627065;align-items:center;gap:9px;margin-bottom:8px;font-size:10px;font-weight:500;display:flex}.message-meta span{color:#a9b0a9;font-size:8px;font-weight:400}.message-bubble{white-space:pre-wrap;word-break:break-word;color:#5d6a60;background:#f7f8f5;border:1px solid #e9ede7;border-radius:0 12px 12px;padding:14px 16px;font-size:12px;line-height:1.9}.message-bubble small{color:#b09365;margin-top:8px;display:block}.message.seller{margin-left:auto}.message.seller .message-meta{justify-content:flex-end}.message.seller .message-bubble{background:#f0f6ef;border-color:#e5eee1;border-radius:12px 0 12px 12px}.message.system{opacity:.7;margin:auto}.channel-conversation-summary{background:#fafbf8;border:1px solid #e2e8dc;border-radius:9px;margin:14px 22px 0;padding:13px 15px;font-size:11px}.channel-conversation-summary>div{flex-wrap:wrap;justify-content:space-between;gap:9px;display:flex}.channel-reply-state{color:#68845b}.channel-conversation-summary h3{overflow-wrap:anywhere;margin-top:10px;font-size:12px;line-height:1.7}.channel-conversation-summary dl{flex-wrap:wrap;gap:8px 18px;margin-top:10px;display:flex}.channel-conversation-summary dl>div{gap:7px;display:flex}.channel-conversation-summary dt{color:#84917c}.channel-conversation-summary dd{overflow-wrap:anywhere;margin:0}.channel-history-heading{color:#64765c;margin:0 0 12px;font-size:12px}.channel-record{background:#fff;border:1px solid #e1e6dc;border-radius:9px;margin-bottom:15px;padding:15px}.channel-record header{flex-wrap:wrap;justify-content:space-between;gap:10px;margin-bottom:10px;font-size:11px;display:flex}.channel-record time{color:#899581;font-size:10px}.channel-record.answer{background:#f5f8f1}.channel-record.current-target{border:1px solid #8fa878;box-shadow:inset 3px 0 #8fa878}.current-target-label{color:#4c6939;background:#eaf0e0;border-radius:4px;margin-bottom:10px;padding:4px 7px;font-size:10px;display:inline-block}.channel-message-body{white-space:pre-wrap;overflow-wrap:anywhere;color:#5d6a60;font-size:12px;line-height:1.9}.channel-message-body small{color:#9b8158;margin-top:8px;display:block}.channel-history-empty{color:#84917c;background:#f7f8f5;border-radius:8px;margin-bottom:18px;padding:16px;font-size:12px;line-height:1.8}.channel-demo-note{color:#84917c;margin:0 22px 16px;font-size:11px;line-height:1.7}.channel-case .detail-header h2{flex-wrap:wrap}.channel-qa .composer-footer,.channel-case .composer-footer{flex-wrap:wrap;gap:10px}.composer{border:1px solid #dce8de;border-radius:9px;margin:0 21px 17px;overflow:hidden;box-shadow:0 3px 12px #32533e04}.composer-heading{background:#f4f8f3;justify-content:space-between;align-items:center;padding:12px 14px;display:flex}.composer-heading>div{align-items:center;gap:7px;display:flex}.composer-heading strong{color:#55735c;font-size:11px;font-weight:600}.ai-icon{color:#608e68;display:flex}.version{color:#97ac97;background:#e7efe4;border-radius:4px;padding:2px 4px;font-size:8px}.composer textarea{width:100%;box-shadow:none;color:#59665d;resize:vertical;background:#fff;border:0;border-radius:0;min-height:132px;max-height:230px;padding:16px;font-size:12px;line-height:1.95}.composer textarea:disabled{opacity:1;color:#839086;background:#fdfefd}.composer-info{color:#9ba99d;justify-content:space-between;align-items:center;padding:0 15px 12px;font-size:9px;display:flex}.composer-info span{align-items:center;gap:5px;display:flex}.delivery-choice{border-top:1px solid #edf1ea;min-width:0;padding:12px 15px 15px}.test-auto-reply{overflow-wrap:anywhere;background:#f4f8f3;border:1px solid #dce8de;border-radius:7px;margin:12px 15px;padding:12px;font-size:12px;line-height:1.7}.test-auto-reply p{color:#59665d;margin:5px 0 0;font-size:11px}.test-auto-reply-toggle{flex-direction:row;align-items:center;gap:8px;margin:0;display:flex}.test-auto-reply-toggle input[type=checkbox]{width:16px;height:16px;accent-color:var(--green);flex:0 0 16px;margin:0;padding:0}.delivery-options{flex-wrap:wrap;gap:8px;display:flex}.delivery-option{border:1px solid var(--line);cursor:pointer;background:#fff;border-radius:7px;flex-direction:row;flex:150px;align-items:center;gap:9px;min-width:0;margin:0;padding:10px 12px;display:flex}.delivery-option:has(input:checked){border-color:var(--green);background:var(--soft)}.delivery-option:has(input:focus-visible){outline-offset:2px;outline:2px solid #74b597}.delivery-option:has(input:disabled){cursor:not-allowed;opacity:.6}.delivery-option input[type=radio]{width:16px;height:16px;accent-color:var(--green);cursor:inherit;flex:0 0 16px;margin:0;padding:0}.delivery-option-copy{overflow-wrap:anywhere;flex-direction:column;gap:3px;min-width:0;line-height:1.5;display:flex}.delivery-option-copy strong{font-size:12px;font-weight:600}.delivery-option-copy small{color:#68766d;font-size:11px}.delivery-help{color:#68766d;word-break:keep-all;overflow-wrap:anywhere;margin-top:10px;font-size:11px;line-height:1.7}.delivery-help p{margin:0}.delivery-help p+p{margin-top:4px}.delivery-default-reason{color:#465b4e}.composer-footer{border-top:1px solid #edf1ea;justify-content:space-between;align-items:center;gap:10px;padding:11px 13px;display:flex}.composer-footer>span{color:#a0aaa0;align-items:center;gap:5px;font-size:9px;display:flex}.composer-footer .primary{padding:9px 12px;font-size:11px}.edit-reason{color:#86958a;flex-direction:row;align-items:center;gap:10px;margin:5px 14px 12px;font-size:10px}.edit-reason select{padding:4px 7px;font-size:10px}.edit-reason small{font-size:9px}.scheduled-strip{color:#658296;background:#f1f5f8;align-items:center;gap:10px;padding:13px;display:flex}.scheduled-strip>div{flex:1}.scheduled-strip strong{font-size:11px;display:block}.scheduled-strip small{margin-top:4px;font-size:9px;display:block}.context-panel{border-left:1px solid var(--line);background:#fdfefc;padding:21px 18px;overflow-y:auto}.context-title{color:#6a7c6d;align-items:center;gap:7px;display:flex}.context-title h3{font-size:11px;font-weight:600}.context-description{color:#a4ada2;margin-top:7px;font-size:9px;line-height:1.8}.context-section{margin-top:26px}.context-section h4{color:#899588;justify-content:space-between;align-items:center;margin-bottom:12px;font-size:10px;font-weight:600;display:flex}.context-section h4 span{color:#a9b2a7;letter-spacing:.6px;font-size:8px;font-weight:400}.product-card{align-items:center;gap:10px;display:flex}.product-monogram{color:#b6b49a;background:#eae8db;border-radius:6px;flex-shrink:0;place-items:center;width:45px;height:49px;display:grid}.product-card strong{color:#73816f;font-size:10px;font-weight:500;line-height:1.7;display:block}.product-card small{color:#a7aea3;word-break:break-all;margin-top:3px;font-size:8px;display:block}.soft-note{color:#9da79a;background:#f3f5ef;border:1px solid #edf0e7;border-radius:6px;padding:12px;font-size:10px;line-height:1.9}.evidence-card{background:#fff;border:1px solid #e6ece1;border-radius:7px;margin-bottom:7px;padding:11px}.evidence-card summary{cursor:pointer;color:#93a18c;align-items:center;gap:7px;list-style:none;display:flex}.evidence-card strong{color:#7e8d75;flex:1;font-size:9px;font-weight:500;line-height:1.6}.evidence-card p{color:#88947e;margin:12px 0;font-size:10px;line-height:1.9}.evidence-card small{color:#a7b09e;font-size:8px}.risk-list{flex-direction:column;gap:8px;display:flex}.risk-list>div{color:#b19868;align-items:center;gap:7px;font-size:9px;display:flex}.learning-card{color:#8ea278;background:linear-gradient(135deg,#f0f4e9,#f9faf4);border:1px solid #e5eadf;border-radius:8px;padding:14px}.learning-card h4{color:#7d926c;margin:9px 0;font-size:10px}.learning-card 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